TERMS AND CONDITIONS

GENERAL INFORMATION:
Placing an order with ShireOnline.com constitutes acceptance of all www.shireonline.com's store policies.
All pictures and descriptions are general representations of the product being advertised. At any given time the manufacturer may change or alter the product and if that is the case you will receive the newest product available from the manufacturer. Please allow 1-2 weeks from the time you place your order, to receive your order. All international orders may take in excess of 2-4 weeks from order date to delivery. When you place an order be aware that the method of shipping that you choose is only relevant to how it ships from our warehouse, not from the moment that you placed your order. For example, if you place an order for Next Day Air delivery, you will receive the order the following day after it ships; not necessarily the day after you place the order. We will always keep you updated as to the status of your order.

Due to the high occurrences of internet credit card fraud, we choose to process all orders manually. Processing is done in batches, every weekday, but not on weekends or holidays. We are also constantly working on becoming more efficient in our practices and have added new software to aid in the tracking of our shipments.

UPS now E-Mails tracking #'s for most department's orders, so please be sure that you have a valid email address or else we will not be able to send the tracking number. UPS picks up and delivers Monday - Friday only, not on weekends and not on holidays.

Items that are not available at the time of shipping will be backordered and billed when the item does ship. If an item is not expected for longer then 30 days that item will be cancelled and you will not be billed for said item. We will contact you either way to notify you as to the status of the item.

All orders over $100 must be signed for by an adult upon delivery. The package will not be left if it cannot be signed for. If you are not at home a notice will be left by the driver, so that arrangements can be made for pickup at the nearest facility or UPS will re-attempt delivery two more times.

UPS will not deliver to a post office box, so you must have a physical street address or else the order will not be processed. Additional charges for invalid addresses or additional postage or fees levied beyond our control may be back charged to you, so double check your orders carefully before your final confirmation.

Order confirmation is automated – so be sure to check "Sent Mail" on the order form – or else you will not receive a copy of your invoice in your email.

All inquiries sent to mail@shireonline.com are generally answered in order of receipt and usually within 48 hours. If you do not get a response within 48 hours please check your email address for it may have been an invalid or be a bad address, or your mailbox may be full. When requesting order information you must include your order # as it is almost impossible to track your order by your name, what you bought or your e-mail address. In addition, when re-replying to an email message please always quote your original message and always include your order #.

All orders must be pre-paid prior to shipping. Orders are not processed in real time. All declined orders must be re-submitted. If your credit card is declined you will be notified by email.

PAYMENT INFORMATION:
Shire Online uses secure server encryption software, to insure the safety of your order. Credit card numbers are never emailed, and all c/c info is erased automatically after 14 days. We accept: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and Money Orders. We will also except wire transfers from Western Union. Arrangements for wire transfers must pre-arranged. Addresses and Account Names are verified on credit cards. Regardless of your credit status, if your c/c info does not match the account number you will be declined. If you are declined you will be notified by email.

We also accept Money Orders as a payment alternative. Please include your order #, or a copy of your order with your payment.

Please make your money order out to:
Shire Online

Please mail payments to:
Shire Products, Inc.
389 S. Lincoln Avenue
Vineland, NJ 08361 USA
856-692-3646
Shire Online has a $5.00 US minimum purchase limit. Wire transfers on large orders are acceptable but must be pre-arranged.

SHIPPING POLICY:

NEW JERSEY:
We can not ship orders within a 30 miles radius of Vineland, NJ. We apologize if this an inconvenience.

UNITED STATES:
Orders totaling $49.99 or less will be assessed $7 flat S&H via UPS Ground (Within Continental U.S. only), orders totaling $50 or more will be assessed $11 flat S&H via UPS Ground (within Continental U.S. only). All Express Deliveries will be calculated according to weight, destination and value. Orders shipped within the USA are calculated using the actual UPS shipping tables and orders opting for Express Shipping will be charged accordingly. Orders to Alaska, Hawaii, and Puerto Rico can only be shipped UPS Next Day Air or UPS 2^nd Day Air, so please do not select UPS Ground because the order will not be shipped ground. In the event that UPS Ground is selected you will be quoted for the most cost effective method of shipping available.

SALES TAX:
If your shipping destination is located within the state of New Jersey, you will be charged 7% sales tax.

INTERNATIONAL:
International Orders will generally ship within 2-4 weeks of ordering, but may take longer depending on approvals from issuing banks. All orders must be pre-approved and payment pre-arranged. If the item is not in stock and cannot be obtained in within 4 weeks after order placement, you will either be notified by email or we will substitute with the closest matching item. If you do not want substitution and would like us to hold your order until the exact match is available then you must indicate your request in the comment box on the order page.

DEFECTIVE MERCHANDISE:
If your package arrives and it is clearly damaged or appears to be mishandled during shipping, you must immediately contact the Shire Online Customer Service Department and notify the delivery person or company.

PAINTBALL GUNS/MARKERS:
Shire Online will not accept returns of paintball guns for any reason. Any guns that are defective are covered under the specific manufacturer's limited warranty and will be addressed accordingly.

PAINTBALLS:
We will not accept claims on paintballs, unless UPS documents the damage at time of delivery. If your shipping carton shows apparent damage, you must have the UPS delivery agent/driver document such damage on their delivery records. During colder weather, we suggest as a preventive method from freeze damage to place your order choosing second day air delivery. We will not accept returns on paintballs that freeze, or re-shape due to freezing while sitting in a warehouse without proper climate controls.

ALL OTHER STORE MERCHANDISE DEFECTS:
If your merchandise is defective you must contact the manufacturer for return/warranty procedures. Please Contact us at mail@shireonline.com for instructions on where to send it to get it repaired and or replaced.

RETURNING MERCHANDISE:
All processed orders returned and or canceled are subject to a 20% restocking fee. The 20% restocking fee will be waived on orders canceled prior to processing. Notification of cancellation must occur within 24 hours of order submittal and must be emailed to: mail@shireonline.com or faxed with complete details to: 856-696-0355.
Paintball guns, gun parts, paintballs and electronic parts are not returnable. No exceptions! If you have a defective product it will either be repaired or replaced at the manufacturer's discretion.